About - Katalina's Kitchen
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Amenities and More
Offerings
- Coffee
- Comfort food
- Quick bite
- Small plates
- Vegan options
- Vegetarian options
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
Atmosphere
- Casual
Top Reviews
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All the positive comments have come from people who have never tasted AUTHENTIC Mexican food in their life. This place advertises as AUTHENTIC by the way. Trust and believe me when I say Taco Bell is better. Portions are indeed small and flavorless, and I’m more than certain I can make the same thing at home. And to the owner…please take my advice and actually review your food, take recipes from an expert or something, and take the time and patience to make it with care. Stop arguing with the people who ARE indeed right in the comments and take that energy into making better food. Didn’t mean to come off that way but the food portions are small and the food itself is mediocre. Gas station grade at best. Please update your menu and somehow make it better to bring in more business, I say this because I care…
Everything was hot & fresh! We had some tamales and a cheese quesadilla. Everyone was really nice. They had a couple kids selling lemonade, caricatures, and headbands when we went which was so cool! They're menu is expanded, so almost everyone can choose for something to eat. They even had vegetarian options for those who don't eat meat! Great Experience overall!
Buckle up.. This is the short summary: Well overpriced lower quality food with a low quality atmosphere. The long summary: While I typically like to support local businesses, I like to think that most small businesses would be in favor of giving the customer a quality experience when visiting. Even going and doing a bit extra for the customer, so they feel encouraged to come back again and again. However, Katalina' Kitchen doesn't deliver. My wife and I visited Monroe to help my mother who just had surgery, decided to stop by the mall to grab a bite to eat. We decided on Katalina's Kitchen since it's the only restaurant left in the mall of Monroe. We had our order taken, then found out shortly after that their choice of beverages were from a room temperature can. Come on! Go the extra mile, and make sure that pop machine works and you have a stock of syrup. No excuse. And at least if you're gonna have Canned pop, at least have it refrigerated. Not doing that In the least bit is terrible for the customer experience. Then the food. Yes the food. The rice was flavorless, the beans were soupy and flavorless, both served in Styrofoam bowls. Along with my entree which was two small tamales. For 12.50 that was disappointing. Along with the drink not being included was incredibly disappointing. If you take a hit on the price a little bit to give back to the customer, the customer will come back over and over. Show the customer you care about their experience and they will always remember you and come back wanting more. Here's the conclusion. Katalina's Kitchen, don't respond to this with a "I'm sorry you feel this way" because I read the reviews after eating here and I realized many of them were right. You have potential, just do better.